100 straight answers on ordering, delivery, tracking, returns, deals and your account. Can't find yours? Email hello@clickadeal.com — a real person replies.
Add items to your basket, go to checkout, enter your delivery address and pay. You will get a confirmation email with your order number straight away.
No. You can check out as a guest — we only ask for the details needed to deliver your order and email your confirmation.
We accept major debit and credit cards and popular digital wallets at checkout. Your card details are handled by our payment provider and never stored on our servers.
Yes. Every price on the site includes UK VAT at 20% where it applies, so the price you see is the price you pay.
Email us with your order number as soon as possible. If it has not been dispatched yet we can usually amend or cancel it; once it is on its way you can return it under our returns policy.
Declines usually come from your bank rather than us — often an incorrect billing address, an expired card, or a security check. Try again or use a different card, and contact your bank if it keeps happening.
No minimum. Delivery is charged per the options at checkout, and standard delivery is free once your basket passes £40.
Yes. If you have a code, enter it in the "Discount code" box in your basket and the saving is applied straight away. Sale prices are applied automatically and need no code.
Codes can expire, run out of redemptions, or need a minimum spend — the basket tells you which applies. Check it is typed correctly; case does not matter.
Yes. Free delivery is judged on your basket total after the discount, so a code can take you back below the threshold. The basket always shows what you'd pay.
Standard delivery is £3.95 and free on orders over £40. Express delivery is £6.95.
Order before 4pm Monday to Friday and we dispatch the same working day. Later orders, weekends and bank holidays go out the next working day.
2–3 working days, tracked with Royal Mail Express is next working day if you order before 4pm.
Deliveries follow the carrier's working days, which are usually Monday to Saturday. We dispatch Monday to Friday.
We deliver across the United Kingdom, including Northern Ireland, the Scottish Highlands and the Isle of Man. We do not currently ship internationally.
Yes — use the Track order page with your order number and the email address you used at checkout to see the current status.
The carrier will either leave it in your nominated safe place, with a neighbour, or card you to rearrange.
Yes. Add the company name to the address so it reaches you at reception.
Bulky items may come by a specialist courier who contacts you to arrange a day. The product page and your dispatch email note when that applies.
You will get an email when your order is confirmed and again when it is dispatched, so you know when to expect it.
Go to the Track order page, enter your order number and the email address you used at checkout, and you will see the latest status.
It is in your dispatch email, sent the moment your order leaves us. If you have an account, it also shows against the order in your order history.
Not usually. Carriers scan a parcel at intervals rather than continuously, so a gap of a day between scans is normal, especially over a weekend.
"Dispatched" means it has left us; "in transit" means it is moving through the carrier network; "out for delivery" means it is on the van today; "delivered" means it has been dropped at your address or safe place.
Check your nominated safe place and with neighbours first, and give it until the end of the day as carriers sometimes scan early. If it still has not appeared, email us with your order number and we will investigate with the carrier.
If the order has not been dispatched, email us as quickly as you can and we will usually change it. Once it has left us we may have to wait for it to come back.
Many carriers let you redirect or reschedule from the tracking link once the parcel is in their network. If you cannot, contact us and we will help where we can.
No. Guest tracking works with your order number and email. An account simply keeps all your orders and tracking in one place.
Larger orders, or items held in different locations, can ship in more than one parcel — sometimes on different days. Each parcel has its own tracking.
Give it a little time in case the carrier is still registering the parcel, then try again. If it keeps failing, email us and we'll send the current status.
We keep everyday prices low across every department and run rotating offers on top. Sale prices are applied automatically in the basket — you do not need a code for them.
Yes. We do not inflate a price and then "discount" it back to normal. Where we show a saving, it is against a real prior selling price.
Until its end date, or while stocks last if it is a limited quantity. Popular deals can sell out before the date, so it is worth ordering early.
Sometimes, at the same price and sometimes not. Email us about a specific item and we will tell you what we know about its return.
Yes — every price includes UK VAT at 20% where it applies, so there are no surprises at checkout beyond delivery.
We do not run a formal price-match scheme, but we price competitively and pass savings straight through rather than inflating prices to discount them later.
We cannot automatically refund the difference on a price change, but it is always worth emailing us with your order number — we look at these case by case.
Join our newsletter for the latest offers, and follow our social channels. You can unsubscribe at any time.
Deals rotate and stock costs move, so prices can change day to day. The basket always shows the current price before you pay.
Most items have no limit, but some promotional lines are capped per customer to keep them fair. The product page says so where a limit applies.
No — you can check out as a guest. An account is optional and simply makes future orders quicker.
Faster checkout with saved addresses, a full order history, order tracking in one place, and a wishlist for items you are considering.
Choose "Account" in the header and register with your name, email and a password. You can also create one at checkout as you place your first order.
On the sign-in page, choose "Forgotten password" and we will email you a secure link to set a new one.
Sign in and update them under Your details. If you cannot access the account, email us and we will help.
Sign in and open Your orders, where every order, its status and its tracking are listed.
Yes — add them to your wishlist with the heart icon. It is a handy way to keep an eye on something before a deal lands.
Add it under Your addresses, or tick to save it as you check out, and it will be ready next time.
Email us and we will delete your account. You can also download or request erasure of your data under UK GDPR — see the privacy policy.
Yes. We hold only what we need to fulfil your orders, we never sell your data, and card details are handled by our payment provider, not stored by us. The privacy policy sets it all out.
Yes. Everything we sell is genuine, brand-new stock — never counterfeit, refilled or expired.
Where the manufacturer offers a warranty, it applies as normal and the product page notes it. Your statutory rights under the Consumer Rights Act apply on top, whatever the manufacturer's warranty says.
They are illustrative. Colours and finishes can vary slightly between screens and production batches, and accessories shown are only included if the description lists them.
From information supplied by manufacturers and distributors, plus our own buying guides. Specifications on the page are the facts we hold; we do not invent claims a maker has not made.
Email us with your order number and a description of the fault. We will help you claim under the manufacturer warranty or, where it applies, put it right ourselves under your statutory rights.
UK-specification items come with a UK plug. Where an item ships with a different plug or needs an adaptor, the product page says so.
Only where the product page lists them as included. Many battery-powered items need batteries bought separately — check the "in the box" details.
The key specifications, dimensions where relevant, what is in the box, and honest buying notes. If something you need is missing, email us and we will find out.
Tell us. We will check it against the manufacturer and correct the page if needed — accurate listings matter to us as much as to you.
Items are new unless the listing clearly says otherwise. Where we do offer refurbished or open-box stock, it is labelled and graded so you know exactly what you are getting.
Check the dimensions and any size guide on the product page and measure your space or yourself before buying. If a measurement you need is not shown, email us.
Product pages list compatibility — device models, socket types, sizes and standards — where the maker provides it. If you are unsure, send us the model you have and we will check.
No. A small number of items (for example certain tools or bladed products) are restricted to customers aged 18 or over, and we may ask you to confirm your age.
Toys we sell carry the relevant UKCA or CE marking and an age guidance grade, shown on the product page. Always follow the age guidance and keep small parts away from young children.
Yes. Electricals meet UK safety requirements and carry UKCA or CE marking. Always read the manufacturer instructions before use.
Check the materials or ingredients on the product page or packaging before you buy, and patch test personal-care products. If you have a known allergy such as nickel, look for items that state they are free from it.
Yes. Anything with a use-by or best-before date is checked before dispatch, and personal-care products show their period-after-opening symbol on the pack.
Most of our packaging is widely recyclable. Old electricals and batteries can be recycled at local collection points under WEEE rules — never in general waste.
Yes. We only list products that meet UK product-safety requirements, and we act quickly on any manufacturer safety notice.
In the box with the product, and often summarised on the product page. Always read the manufacturer instructions and use the product only as intended.
You can return an unopened, unused item in its original packaging within 14 days of delivery for a refund. See the returns page for the full detail.
Usually yes, as long as it is unused and complete. The exception is sealed hygiene and personal items — such as earrings, cosmetics, grooming and personal-care products — which cannot be returned once opened for hygiene reasons, unless they are faulty.
Email returns@clickadeal.com with your order number and which items are coming back, and we will send you the return instructions.
Once we receive and check the returned item, we refund to your original payment method. It typically takes a few working days to show on your statement.
For a change-of-mind return, yes — return postage is your responsibility. If the item is faulty or we sent the wrong thing, we cover it.
Email us within 30 days of delivery with your order number and a photo. We will arrange a replacement or refund, including postage, at no cost to you.
Email us with your order number and we will put it right and cover the return, quickly.
Email us with what you would like instead. For unopened items we can usually arrange it; for sealed hygiene items the same opened-product rule applies.
No. Your legal rights on faulty or misdescribed goods stand in full, on top of anything in our returns policy.
The returns page, linked from the footer of every page, sets it all out in plain English.
Start with what matters to you — size, features, budget — and compare those on the product pages. Our buying guides go deeper, and you can always email us for a steer.
Something broadly useful rather than very specific, or a well-known brand in a popular category. If in doubt, an item they can choose themselves is the safest bet.
Yes — The Deal Guide has honest, practical guides across our departments, written to help you decide rather than to sell you the dearest option.
Line up their key specifications side by side — size, capacity, features, what is in the box — and weigh those against price. Our guides call out the trade-offs that matter.
Where a brand offers them, yes. A bundle is often a cheaper way to get everything you need than buying each part separately.
A wide range across every department. Browse the brands page, listed A to Z, to see who we carry.
Yes — email us with what you are trying to do and a real person will point you to the right category or product.
We price competitively and never inflate a price to fake a discount. Where we show a saving, it is real — and our guides help you judge value, not just price.
Often, yes. Email us about a specific product and we will tell you what we know about its return.
The Deal Guide covers our departments in depth, with honest advice rather than hype.
We are a UK online store bringing you everyday deals across tech, home, kitchen, fashion, beauty, toys, sport and more — built around genuine products, honest prices and fast, tracked delivery.
Yes. We are based in the UK, we price in pounds including VAT, and we dispatch from the UK.
No — we are online only, which keeps our costs down and our prices keen.
Email hello@clickadeal.com for general questions or returns@clickadeal.com for returns. A real person replies, usually within one working day.
We answer emails Monday to Friday during UK business hours. Messages sent at weekends are picked up the next working day.
Yes — join it for our latest deals straight to your inbox. We only send offers worth opening, and you can unsubscribe in one click.
That is the whole idea. We keep everyday prices low and pass savings through rather than inflating prices to discount them later.
We welcome feedback by email and are building on-site reviews. Your comments genuinely shape what we stock.
Our delivery, returns, privacy and terms pages set everything out in plain English, linked from the footer of every page.
Email us with what happened and, if you can, the page you were on. We fix issues quickly and are grateful for the heads-up.
Order before the daily cut-off and it goes out the same working day, tracked all the way to your door.
Card payments are processed securely by Stripe. Your statement shows "ClickA Deal".
Honest buying guides across every department — what actually matters before you click.
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